AI Credits
AI-powered services consume AI Credits. Every plan includes Complimentary AI Credits.
| Service | Consumption |
|---|---|
| AI Text Message | 1 Credit / AI Generated Message |
| AI Voice | 5 Credits / Minute |
- AI Voice usage is calculated at second-level precision.
- Complimentary AI Credits are refreshed every month.
Professional Services
Done-For-You Service
MetaDesk
Managed Meta Engagement Service
A dedicated human expert who builds, maintains, and improves your Meta engagement ecosystem, backed by the Chronox AI platform.
Learn MoreOne-Time Service
Implementation & Setup Package
One-Time Setup & Configuration
We'll help configure your WhatsApp account, inbox, chatbot flows, routing rules, AI settings, and team onboarding.
Custom Solution
Custom Development
Tailored Integrations & Automation
Need custom workflows, CRM integrations, ERP integrations, dashboards, APIs, or industry-specific functionality? Our team can build it for you.
Features
Every plan includes the full ChronoxAI platform — modules, channels, and automation building blocks.
Omnichannel
Omni-channel Support: Deploy chatbots across WhatsApp, Instagram, Facebook Messenger, websites, and Slack.
WhatsApp Bulk Message Campaigns
Create & schedule campaigns using pre-approved WhatsApp templates.
Launch instantly or schedule for later.
Dynamic personalization — map template variables.
Contact targeting & filtering (contact lists, tag-based filters).
Retargeting Campaigns — automated follow-up campaigns targeting contacts by prior campaign outcome (delivered, read, replied, failed).
Run, pause & resume campaigns without losing progress.
Real-time campaign analytics dashboard.
Per-contact delivery status tracking (delivered, read, failed, or replied).
Visual pie-chart campaign health summaries.
Archive completed campaigns while retaining analytics.
Campaign status lifecycle: Draft → Running → Paused → Completed → Archived.
Rule-Based Chatbot
Visual drag-and-drop flow builder (no-code).
Trigger nodes, message nodes, condition nodes, action nodes.
Trigger-based automation (keyword, phrase, or new conversation start).
Branching & conditional logic based on customer input.
Data collection — capture and store customer inputs as variables.
WhatsApp template integration within flow steps.
External API calls / webhooks from any workflow node.
Smart delays (timed pauses between messages).
Multi-channel deployment (WhatsApp, Instagram, Facebook).
Draft & publish versioning (edit drafts without disrupting live flow).
Performance metrics — total runs, completion rates, click-through rates.
Intent tracking — detect customer intent within a workflow conversation to route to the right path.
AI extraction — use AI to extract structured data (entities, fields) from free-text customer replies inside a workflow.
AI Chatbots — WhatsApp, Instagram, Facebook Messenger & Website
Multi-channel deployment (WhatsApp, Instagram, Facebook Messenger, website widget, and Slack).
AI-powered natural language conversations.
Website widget embedding via snippet.
Allowed-domain configuration for the widget.
Custom CSS / widget position configuration.
Brand customization (themes, colors, logos, greeting messages).
Knowledge base integration (docs, FAQs, support articles).
Lead generation forms within chat flows.
Persistent quick-reply menus.
Sub-chatbots (modular specialized bots, e.g., Returns Bot, Pricing Bot).
"Try Chatbot" for live testing.
Support multiple languages.
Unified Inbox
Omnichannel threads — WhatsApp, Instagram, Facebook Messenger, website widget.
Agent assignment, reassignment, and unassigned queue.
Conversation status management (active / archived).
Tags & labels for categorization.
Advanced filters (channel, agent, tag, status, ticket status, unassigned).
Internal thread notes (agent-only, not sent to customer).
Ticket management — create, track, and resolve support tickets directly from a conversation, with full ticket lifecycle integration.
Real-time live updates (no refresh needed).
Contact profile panel (details, history, tags).
Full-text search across conversations.
Timezone-aware scheduling / business-hours handoff.
Agent Takeover, canned messages, and smart assist for smooth customer handling.
Voice AI Agents — Inbound & Outbound
Inbound Voice AI — auto-answers incoming WhatsApp calls 24/7.
Outbound Voice AI — automated outbound call campaigns.
Custom agent personality via system prompt (name, role, tone, knowledge).
Voice selection (multiple genders, accents, tones).
Multi-language support.
Multiple deployments across WhatsApp numbers.
Agent management dashboard (card and table views).
Voice Calls on WhatsApp (Web App & Mobile)
In-app incoming WhatsApp voice calls (no phone required).
Outgoing/outbound WhatsApp voice calls from a conversation thread.
WebRTC audio streaming (low latency, browser-native).
Full call state management (ringing → connecting → connected → ended).
Live call duration timer.
Automatic microphone permission handling.
Call recording & playback from the conversation thread.
Call metadata logging (duration, direction, completion status) in conversation timeline.
Payment on WhatsApp
WhatsApp-native checkout (browse, add to cart, pay — no redirect).
Payment provider configuration.
WABA-level setup (independent config per WhatsApp Business Account).
Provider sync — sync Meta payment configs to keep credentials current.
Support for multiple payment methods (region-dependent, via Meta).
Product Catalog & Order Management
Create & edit products (name, description, price, images, SKU, etc.).
Product categories for organized browsing.
Bulk import via file upload.
Bulk export of catalog.
WhatsApp catalog sync (Meta product catalog).
QR code generation per product (deep links into WhatsApp).
Filter & search products by name.
Product availability status (in-stock / out-of-stock) and visibility control.
Real-time dashboard displaying Total Orders, Paid Orders, and Unpaid Orders.
View complete order information, including customer details, reference IDs, payment records, and order history.
Access item-level order breakdowns with product images, quantities, unit prices, and totals.
Track payment status in real time and perform manual payment reconciliation when required.
Manage event tickets, passes, and access-based products from order details.
Maintain a complete audit trail and order history for reporting, customer support, and operational monitoring.
Instagram Keyword Automation
Keyword-triggered automations for Instagram comments and direct messages, including automated replies, lead capture, qualification, and follow-up journeys.
Comment-to-DM Triggers — instantly convert public post comments into private DM conversations based on specific keywords.
Template Messages in WhatsApp
WhatsApp Template Management — create, submit, and manage Meta-approved message templates (text, media, button, carousel).
WhatsApp Interactive Messages — buttons, list messages, and quick-reply interactive components within conversations.
WhatsApp Flows (Forms on WhatsApp) — native in-chat structured forms for data collection, bookings, surveys, and lead capture without leaving WhatsApp.
WhatsApp Carousel Template — send a single marketing template message accompanied by up to 10 product media cards in a horizontally scrollable view.
CTWA (Click-to-WhatsApp Ads)
Optimize Click-to-WhatsApp ad journeys, including lead capture, chatbot engagement, qualification, routing, and follow-up automation.
End-to-End ROI Attribution: instantly map incoming Meta Ad leads to your Master Contact List via real-time webhook tracking. The system automatically tracks down-funnel conversions or milestones in the chat, firing Meta CAPI events to sync precise attribution back to your campaign dashboard.On Request
Additional Platform Features
Custom API — build and expose custom API endpoints for integrating ChronoxAI with external systems.
WhatsApp API Access — authenticated API keys/tokens for programmatic access to contacts, campaigns, messages, and catalog data.
WhatsApp Library — centralized repository of reusable WhatsApp templates, media assets, and message snippets.
Webhook Support — inbound/outbound webhooks for real-time event notifications (messages, campaign status, and call events) to external systems.
Role-based access control (Owner, Admin, Agent, Member).
Per-WABA configuration for multi-number businesses.
Third-party integrations — connect with tools like Calendly, Zoho Desk, and other CRM/scheduling/support platforms.
Master contact list — automatically generated and maintained contact list aggregated across all channels and campaigns.
